I can't open my downloaded file. What should I do?

Our video files are in MP4 format which should play in just about any video player including QuickTime, iTunes, Windows Media player, etc. However, sometimes a video will not be recognized in a particular player for a variety of reasons, or you might have received an incomplete download.

If you downloaded a class to your computer and it won't play, try these solutions:

1) Re-download
If you receive an error stating the file is not recognized, this is most likely due to the fact that you received an incomplete download. Many video files can be up to 600mb or more, so please be sure that you have the full class downloaded before you attempt to play it.

You can always re-download your class as many times as you need from your the 'Downloads / Orders' section on your account page (until the download link expires two months after your initial purchase).

2) Download the VLC video player
If re-downloading didn't work once thing you can do is download the VLC media player. This video player is known for it's ability to play ANY file without issue. It is free and can be downloaded here . Once installed, right click on the class file and choose to 'Open With' - VLC Media Player.

3) Download a free download manager tool
If you prefer not to download the VLC player or if that solution still didn't work, you can try downloading a free download manager tool which will help to speed up the downloads as well as allow you to resume a download if it doesn't complete all the way. Here are some good options:

For Windows/PC
Free Download Manager

For Mac/OS
Xtreme Download Manager (simple and easy)
JDownloader (more features but more complicated)

For iPad / iPhone / iPod

If none of these solve your issue please send us an email and we'll help you solve your problem. 

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