SUBSCRIPTION MEMBERSHIPS

How do I use my subscription membership?

To use your membership, click MY LOGIN on the top banner and use your username and password to access your account. Once you are logged in, you will notice the greeting in the banner, which also informs you of...

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Why am I being asked to pay when I have a subscription membership?

If you are being asked to pay when you have a membership, this is because one of two reasons: 1) You're trying to purchase the download version of a Content Partner class or 2) You have used all of your allott...

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What do I get with my subscription membership?

With a subscription membership you gain access to every class on the site for free. Simply click the "Play Now" option for any class as many times as you like. You also get the opportunity to download and keep...

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What is a subscription membership?

Subscription memberships are a renewal-based membership that allows you to access ALL of the classes on our site for a small monthly or yearly fee, depending on which type of membership you select. With a subs...

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How does a subscription membership work?

Once you purchase a subscription membership, it will begin immediately according to the terms of the membership type you selected. Memberships will be renewed automatically using the credit card on file until ...

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If I don't use all of my allotted downloads from my membership will they carry over to the next Subscription Period?

Unfortunately, the way our system is set up, any unused classes will not carry over to the next Subscription Period. However, if you send us an email and let us know about your unused downloads we can manually ...

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How do I cancel my Subscription Membership auto-renewal?

You can cancel your Subscription Membership auto-renewal at any time with the click of a button under the Subscription Information section on your account page. Once you're there simply click on the "Cancel Sub...

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