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can hear audio, but video won't display

joanna — Mar 19, 2015 09:54PM MDT

i am using chrome - used the site for months for download and streaming with no issue. lately, i play the streaming and can only see the bar (that shows play/pause etc. on the bottom) on the very top of the video square. i can't see any of the actual video at all - the square is just blank black. i updated silverlight and flash. any help?

3 Community Answers

Erin - Mar 20, 2015 at 07:41AM MDT Agent

Hi Joanna!

We have audio and video classes, we actually started 10 years ago with audio only. I prefer video myself as well, but our audio classes are extremely popular. The video in your queue, “Gentle Hatha Yoga 1” is an audio only class, which is why you don’t see a picture. When looking for classes, there is an audio/video designation to the upper right of the video preview window. Attached is a link for another of Jackie Casal’s beginner yoga video class:

You can also go to the home page, select the filter classes, new to yoga and then there is a large purple option, “find your class” , if you look to the right there is a “media” filter, there you can deselect audio so you only get the video classes, I did it for you below:

Thank you!

rated : 0 Up Down

pamela - Jun 10, 2015 at 03:22AM MDT

Is it possible to downlaod video in MKV format rather than MP4?

rated : 0 Up Down

Erin - Jun 10, 2015 at 03:52PM MDT Agent

Hi Pamela -

All our videos are MP4 and would download in that format.

Thank you!

rated : 0 Up Down

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