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Streams as audio not video

Lynsey — Apr 30, 2015 03:22PM MDT

Hi, I have unlimited downloads. A few times lately I've tried to play a video but i only get the audio. Any ideas why? Thanks.

1 Community Answers

Erin - Apr 30, 2015 at 04:27PM MDT Agent

Hi Lynsey -

There are two classes in your queue that are designated as audio only. In the upper right hand corner of the class page, to the right of the preview window, there will be an audio or video designation. You can also see this under my account, my orders. For example, Yoga for Runners is an audio only class. If you do not wish to see audio in your search, you can deselect audio from our media filter:

Thank you!

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