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videos go black at 1:30 mark

Anju — Jun 17, 2015 09:24AM MDT

Hi posted last week about videos freezing while audio continues and got no response. I updated flash and silverlight and have no issues streaming any other videos from other services. Now the videos go black and the audio continues. Please address this question. I recently renewed my subscription but will be forced to cancel if I can't watch the videos I am paying for.

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