Unable to download classes
tantamoq — Jul 30, 2015 06:11AM MDT
I have tried to download some classes and every time I get the message
500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed
I have tried putting things in the basket and 'buying' and just pressing the download button. The result is the same.
The website is responding perfectly.
Why is this happening?
4 Community Answers
Penny Horsey - Jul 30, 2015 at 08:06AM MDT
The same is happening with me. This is the 2nd time I've been unable to download a purchased class. Would be good to get this sorted.
Erin - Jul 30, 2015 at 10:24AM MDT
Hi Penny – Thank you for reporting the issue, IT is diligently working on a solution, will revert once downloads are working.
Erin - Jul 30, 2015 at 12:02PM MDT
Hi Penny -
Downloads are working, thanks again!
Alex Watterworth - Jul 19, 2019 at 09:15AM MDT
Thank you for contacting us! I assume that you are referring to our Roku app, correct? If so, the Roku software does periodically update itself, which resets the channel. In this case, try uninstalling and reinstalling the app and see if that works. If it doesn’t, please email us at firstname.lastname@example.org as I do not want to post your personal information publically.