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Login trouble

Kristie Berdy — Feb 05, 2014 01:38PM MST

I get an error message when I try to register and get started on this website. I'm using my ipad. Is that a problem?

11 Community Answers

Emily Green - Feb 05, 2014 at 04:01PM MST Agent

Hi Kristie,

We are aware of a strange issue that we’re experiencing with our registration service. We are looking into it as we speak and will update this ticket once it is fixed.

rated : 0 Up Down

Emily Green - Feb 05, 2014 at 06:14PM MST Agent

Our registration issue is now resolved. We apologize for any inconvenience this may have caused!

rated : 0 Up Down

Barbara Whittaker - Apr 26, 2014 at 02:45PM MDT

cannot log on to my account

rated : 0 Up Down

Jessica Raye - Apr 26, 2014 at 02:51PM MDT Agent

Hi Barbara,
Sorry you are having trouble. I have written you a private message to work this out.

rated : 0 Up Down

Janet - Jul 19, 2014 at 04:14AM MDT

I am not sure if my registration has been confirmed as the system did not indicate acceptance or rejection. Tried to log in. Again same problem. Would like to purchase a one year unlimited membership ... How?


rated : 0 Up Down

Janet comis - Jul 19, 2014 at 04:17AM MDT

Not sure if I was able to register. Then tried to login just in case the registration had been accepted. The system does not seem to be responding.

rated : 0 Up Down

Jessica Raye - Jul 19, 2014 at 07:55AM MDT Agent


Sorry you are experiencing trouble. There is not an account associated with your email address <>.

To purchase a Yearly Elite Membership, follow the instructions below:

1. Visit the Subscription Memberships page
2. Click “Join Now” under the corresponding membership you would like
3. Click “Checkout now”.
4. Create an account or log in.
5. Click “View cart” in top right corner of page.
6. Click “Checkout now”.
7. Review terms of service. Click “Make purchase”.
8. Enjoy!
To use your membership simply add classes to your shopping cart and then continue through the checkout process by clicking “Checkout Now”. You can do this an unlimited number of times.

Please let us know if we may assist you further via email at

rated : 0 Up Down

Margaret a Finnegan - Jul 29, 2014 at 09:37AM MDT

I registered, paid and now I am trying to login with my user name and password. each time I try it says "login failed. Please remember passwords are case sensitive." I had you send me my username and password, which are exactly what I am entering, still no luck. Frustrating!

rated : 1 Up Down

Jessica Raye - Jul 29, 2014 at 03:23PM MDT Agent

Hi Margaret,

I am so sorry about this. I will respond via email since the issue pertains to sensitive information. =)

rated : 0 Up Down

Jane caldwell - Oct 16, 2014 at 07:18AM MDT

I can't log in. I ask for my user name to be sent to my email but nothing arrives.

rated : 1 Up Down

Jessica Raye - Oct 16, 2014 at 07:42PM MDT Agent

Hi Jane,

I have sent you an email in regards to the login issue. Sorry about this.

rated : 1 Up Down

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