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Monthly Payment Set to Renew?

Natasha — Oct 01, 2014 10:53AM MDT

Hi,

I just signed up with YogaDownload in the beginning of September for the entry level package which allows you 4 downloads, unlimited streaming. It's now October 1, and I don't have my 4 new downloads available, so just wanted to find out how the payment works, as the 1st payment was done via credit card, so is this now a registered debit order on your side that will automatically be deducted of my account, or do I have to enter my credit card details on 1st of every new month to make payment for my account to be renewed with the new download?


1 Community Answers

Emily Green - Oct 02, 2014 at 04:34PM MDT

YogaDownload.com Agent

Hi Natasha,

Your membership will renew automatically each month for you until you cancel. I checked and our records show that your account did indeed renew yesterday and also your downloads were reset so you’re good to go with your next 4 downloads for Oct. Can you double check and if this does not seem to be the case, can you please send an email to help@yogadownload.com so we can further assit you?

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