YogaDownload Support Center

MY ACCOUNT / LOGIN / PASSWORD

• How can I retrieve my forgotten user name and/or password?
• How can I edit my account details?
• Will I have access to my account after I cancel my subscription membership?

SUBSCRIPTION MEMBERSHIPS

• What is a subscription membership?
• What do I get with my subscription membership?
• Why is my subscription membership not showing up?
• Are programs and packages included in my subscription?
• How do I renew my subscription membership?
• How can I upgrade or change my subscription?

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ORDERING / PAYMENTS

• How do I update my billing information and/or payment method?
• How do I order classes without a Subscription Membership?
• What forms of payment do you accept?
• Can I place an order if I live outside of the U.S.?

PLAYING / DOWNLOADING CLASSES

• What are the different ways I can play YogaDownload classes?
• How do I play classes on my TV using Chromecast or Airplay?
• Are YogaDownload classes available for offline viewing?
• Where can I go to download my class?
• Why does my class keep pausing / stopping / buffering when I play it?
• I am getting an error message that my video player does not recognize the downloaded file and can't play it. What player software do I need?

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GIFT CERTIFICATES

• Do you offer gift certificates?
• How do I redeem my gift certificate?
• How can I view, print, or resend a gift certificate that I ordered?

COUPON / VOUCHER CODES

• How do I redeem my coupon or voucher code?

USING YOGADOWNLOAD

• What exactly is YogaDownload.com?
• Are YogaDownload classes available for offline use?
• Do you offer classes for beginners?
• How do I find the right style of yoga for me?
• How do I find the right class for me?
• Do I need to be flexible to do yoga?