If a video doesn't play continuously (it stops and starts while you’re watching), or stops early, try these troubleshooting steps:
1. Pause the class for a minute or more before trying to play your class again.
2. Isolate the video streaming by stopping all other internet activity such as downloads or open web pages that may be continually updating such as sports scores, etc.
3. Unplug/reset your modem and router if you have one.
4. If you're on a mobile device switch from the network to a wireless connection if possible.
5. Check your internet connection by doing a speed test at SpeedTest.net. Click "Begin Test" to run a test. If your download speed is low (go to My Results in the upper right corner to view your connection grade) you might not have a strong enough connection to stream videos. In this case, consider order the download version of the class so you can play it without an internet connection.
If you continue to have issues please click the "submit a request" button below so we can further assist you.